Please Note

Appointment times at Helderberg Pain Clinic are reserved exclusively for you. Late cancellations and no-shows result in appointment slots that cannot be filled and affect other patients waiting for care. We ask that you give us as much notice as possible if you are unable to attend.

1

Cancellation Notice Period

We require a minimum of 24 hours' notice for the cancellation or rescheduling of a consultation appointment, and a minimum of 48 hours' notice for procedure appointments.

To cancel or reschedule, please contact us by telephone or email during practice hours. Cancellations made outside practice hours should be left as a voicemail message or sent by email, and will be recorded at the time received.

2

Late Cancellation & No-Show Fee

Cancellation fees are not claimable from your medical aid scheme and are payable directly by the patient. These fees will be added to your account and are subject to our standard payment terms.

3

Repeated Cancellations or No-Shows

Patients who repeatedly cancel without adequate notice or who fail to attend appointments may be required to pay a deposit at the time of booking future appointments. In cases of repeated non-attendance, the Practice reserves the right to decline to schedule further appointments.

4

Exceptional Circumstances

We understand that medical emergencies and unforeseen circumstances do arise. Cancellation fees may be waived at the discretion of the Practice in cases of genuine emergency, sudden illness, or hospitalisation. Documentation may be requested. Please contact us as soon as possible in such circumstances.

5

Arriving Late for an Appointment

If you arrive more than 15 minutes late for a consultation, the Practice may need to reschedule your appointment to avoid disruption to other patients. This will not be treated as a no-show provided you notify us as soon as possible that you are running late. Please telephone us if you are delayed.

6

Cancellations by the Practice

In the unlikely event that the Practice needs to cancel or reschedule your appointment, we will contact you as soon as possible and will offer you the earliest available alternative. No cancellation fee will be charged in such circumstances.

To Cancel or Reschedule

Please contact Yvonne Maserati, Practice Manager, as early as possible:

021 851 1556

info@helderbergpainclinic.co.za

Practice hours: Mon – Thu 08:30 – 16:30 | Fri 08:30 – 13:00